Agence experte en
enquête mystère
in Morocco
Mystery investigation agency
in Morocco
See your business through your customers' eyes
Audits
Multichannel
Reports
Actionable
Recommendations
Strategic
Missions
Confidential
Welcome, posture, advice and on-site customer experience
Responsiveness, communication, listening and quality of response
Clarity, response time and commercial follow-up
Journey flow, information quality and conversion
Delivery times, compliance, communication and after-sales experience
Response quality, message consistency and engagement
A real-world analysis of your customer touchpoints to identify gaps and prioritise actions.
Audits
Multichannel
Reports
Actionable
Recommendations
Strategic
Missions
Confidential
— KEY FINDING
Are your standards actually applied on the ground?
There can be invisible gaps between the strategy defined by head office and the actual experience your customers go through: welcome, advice, waiting times, sales pitch, cleanliness, follow-up or complaint handling. Mystery shopping audits help identify these gaps objectively, so you can make the right decisions.
01
Detect customer pain points
02
Verify standards compliance
03
Compare several locations
04
Prioritise corrective actions
Mystery visit
Evaluate the welcome, advice, sales approach, cleanliness and compliance with on-site standards.
Mystery call
Measure response quality, handling time, communication and follow-up quality.
Digital audit
Analyse the journey on your website, forms, emails and social media channels.
Mystery delivery
Assess delivery times, compliance, delivery quality and post-purchase experience.
Competitive intelligence
Compare your customer experience with your competitors to identify your strengths and opportunities.
Action Plan & Training
Turn results into concrete recommendations, training priorities and actionable plans.
— Methodology
A clear method, from needs assessment to action plan
Each mission follows a rigorous protocol: scoping, assessment grid, mystery shopper selection, audits, operational analysis and reporting.
1
Framing
Analysis of your objectives, standards and channels to be audited.
2
Assessment grid
Creation of weighted criteria and realistic scenarios.
3
MYSTERY SHOPPER SELECTION
Profiles aligned with your target customers.
4
AUDIT EXECUTION
Audits across defined channels: on-site, phone and digital.
5
ANALYSIS
Data consolidation, scoring and qualitative review.
6
Plan d'action et formation
Report, recommendations and shared action plan.
— Sectors
Designed for businesses that need to ensure consistent quality
Retail and distribution
Franchises and Networks
HOSPITALITY & RESTAURANTS
HEALTHCARE & CLINICS
BANKING & INSURANCE
CUSTOMER RELATION CENTRES
Automotive & services
LUXURY & BEAUTY
— Proof
They trust us
Leading companies across a wide range of sectors trust Mon Client Mystère to better understand the real customer experience.
Our membership in the MSPA
the global reference organisation for mystery shopping, reflects our commitment to delivering reliable, ethical audits that comply with international customer experience standards.
Do you want to assess the real quality of your customer experience?
Let’s discuss your objectives, customer touchpoints and priorities. We’ll propose an audit approach tailored to your organisation.