{"id":15,"date":"2026-05-16T23:08:33","date_gmt":"2026-05-16T23:08:33","guid":{"rendered":"https:\/\/monclientmystere.com\/?page_id=15"},"modified":"2026-06-28T22:26:15","modified_gmt":"2026-06-28T22:26:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/monclientmystere.com\/en\/faq\/","title":{"rendered":"FAQ enqu\u00eate myst\u00e8re Maroc | Questions fr\u00e9quentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acfce3f e-flex e-con-boxed e-con e-parent\" data-id=\"acfce3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84f4e4c e-con-full e-flex e-con e-child\" data-id=\"84f4e4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0951afa elementor-widget elementor-widget-html\" data-id=\"0951afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mcm-mini-badge\">\n  <span class=\"mcm-mini-dot\"><\/span>\n  <span class=\"mcm-mini-text\">FAQ<\/span>\n<\/div>\n\n<style>\n  .mcm-mini-badge {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n    padding: 7px 14px;\n    border: 1px solid rgba(255, 255, 255, 0.18);\n    border-radius: 999px;\n    background: rgba(10, 13, 18, 0.72);\n    backdrop-filter: blur(10px);\n    -webkit-backdrop-filter: blur(10px);\n    box-shadow:\n      inset 0 1px 0 rgba(255, 255, 255, 0.06),\n      0 8px 24px rgba(0, 0, 0, 0.22);\n  }\n\n  .mcm-mini-dot {\n    position: relative;\n    width: 8px;\n    height: 8px;\n    flex: 0 0 8px;\n    border-radius: 50%;\n    background: #ffd400;\n    box-shadow: 0 0 8px rgba(255, 212, 0, 0.75);\n    animation: mcmConnectionPulse 1.8s ease-in-out infinite;\n  }\n\n  .mcm-mini-dot::after {\n    content: \"\";\n    position: absolute;\n    inset: -5px;\n    border-radius: 50%;\n    background: rgba(255, 212, 0, 0.22);\n    animation: mcmConnectionHalo 1.8s ease-in-out infinite;\n  }\n\n  .mcm-mini-text {\n    color: #ffffff;\n    font-family: Inter, Arial, sans-serif;\n    font-size: 12px;\n    font-weight: 700;\n    line-height: 1;\n    letter-spacing: 0.14em;\n    text-transform: uppercase;\n    white-space: nowrap;\n  }\n\n  @keyframes mcmConnectionPulse {\n    0%, 100% {\n      opacity: 0.72;\n      transform: scale(0.9);\n      box-shadow: 0 0 6px rgba(255, 212, 0, 0.55);\n    }\n\n    50% {\n      opacity: 1;\n      transform: scale(1);\n      box-shadow: 0 0 12px rgba(255, 212, 0, 0.95);\n    }\n  }\n\n  @keyframes mcmConnectionHalo {\n    0%, 100% {\n      opacity: 0.12;\n      transform: scale(0.75);\n    }\n\n    50% {\n      opacity: 0.38;\n      transform: scale(1.15);\n    }\n  }\n\n  @media (max-width: 1024px) {\n    .mcm-mini-text {\n      font-size: 11px;\n    }\n\n    .mcm-mini-badge {\n      padding: 6px 13px;\n      gap: 8px;\n    }\n  }\n\n  @media (max-width: 767px) {\n    .mcm-mini-text {\n      font-size: 10px;\n      letter-spacing: 0.12em;\n    }\n\n    .mcm-mini-badge {\n      padding: 6px 12px;\n      gap: 7px;\n    }\n\n    .mcm-mini-dot {\n      width: 7px;\n      height: 7px;\n      flex-basis: 7px;\n    }\n  }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<h1 data-interaction-id=\"6ed6ce0\" class=\"e-6ed6ce0-ba2476c e-heading-base\"><strong id=\"e-mpprwt36-fh9zkcf\">Questions fr\u00e9quentes sur les enqu\u00eates myst\u00e8res<\/strong><\/h1>\n\t\t\t\t\t<p class=\"e-2dad407-40d3776 e-paragraph-base\" data-interaction-id=\"2dad407\">Tout ce qu'il faut savoir pour pr\u00e9parer votre projet d'audit en confiance.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aecd25 faq-layout e-flex e-con-boxed e-con e-parent\" data-id=\"2aecd25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d8d5d6 e-con-full e-flex e-con e-child\" data-id=\"5d8d5d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ad021fd e-con-full faq-menu-sticky e-flex e-con e-child\" data-id=\"ad021fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26899a7 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"26899a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#mise-en-place\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mise en place<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e0e5e elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"a7e0e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#deroulement\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9roulement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27746e3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"27746e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#resultats\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9sultats<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d94bb5 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"9d94bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#confidentialite\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Confidentialit\u00e9<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5000d63 e-con-full e-flex e-con e-child\" data-id=\"5000d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc3377 elementor-widget elementor-widget-heading\" data-id=\"bbc3377\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"mise-en-place\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mise en place<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3204c2a elementor-widget elementor-widget-n-accordion\" data-id=\"3204c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5240\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5240\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment se d\u00e9roule la mise en place d'une enqu\u00eate myst\u00e8re ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5240\" class=\"elementor-element elementor-element-35bbbdb e-con-full e-flex e-con e-child\" data-id=\"35bbbdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-89dd1f7-6e5a725 e-paragraph-base\" data-interaction-id=\"89dd1f7\">Une mission commence par un \u00e9change de cadrage pour comprendre vos objectifs, vos standards et les canaux \u00e0 auditer. Nous cr\u00e9ons ensuite une grille d'\u00e9valuation et un sc\u00e9nario d'intervention, puis nous s\u00e9lectionnons les clients myst\u00e8res adapt\u00e9s au profil de votre client\u00e8le.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5241\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5241\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peut-on personnaliser les questionnaires ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5241\" class=\"elementor-element elementor-element-15cbab8 e-con-full e-flex e-con e-child\" data-id=\"15cbab8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-fc63f65-2633438 e-paragraph-base\" data-interaction-id=\"fc63f65\">Oui. Chaque grille peut \u00eatre adapt\u00e9e \u00e0 vos objectifs : accueil, conseil, vente, propret\u00e9, d\u00e9lais, suivi, exp\u00e9rience digitale ou tout autre crit\u00e8re important pour votre activit\u00e9.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5242\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5242\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peut-on auditer plusieurs points de vente ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5242\" class=\"elementor-element elementor-element-c0abe5e e-con-full e-flex e-con e-child\" data-id=\"c0abe5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-1441930-3e8efe2 e-paragraph-base\" data-interaction-id=\"1441930\">Oui. Les enqu\u00eates myst\u00e8res sont particuli\u00e8rement utiles pour comparer plusieurs sites, mesurer l'homog\u00e9n\u00e9it\u00e9 d'un r\u00e9seau et identifier les \u00e9carts entre les standards et la r\u00e9alit\u00e9 terrain.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment se d\\u00e9roule la mise en place d'une enqu\\u00eate myst\\u00e8re ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Une mission commence par un \\u00e9change de cadrage pour comprendre vos objectifs, vos standards et les canaux \\u00e0 auditer. Nous cr\\u00e9ons ensuite une grille d'\\u00e9valuation et un sc\\u00e9nario d'intervention, puis nous s\\u00e9lectionnons les clients myst\\u00e8res adapt\\u00e9s au profil de votre client\\u00e8le.\"}},{\"@type\":\"Question\",\"name\":\"Peut-on personnaliser les questionnaires ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Chaque grille peut \\u00eatre adapt\\u00e9e \\u00e0 vos objectifs : accueil, conseil, vente, propret\\u00e9, d\\u00e9lais, suivi, exp\\u00e9rience digitale ou tout autre crit\\u00e8re important pour votre activit\\u00e9.\"}},{\"@type\":\"Question\",\"name\":\"Peut-on auditer plusieurs points de vente ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Les enqu\\u00eates myst\\u00e8res sont particuli\\u00e8rement utiles pour comparer plusieurs sites, mesurer l'homog\\u00e9n\\u00e9it\\u00e9 d'un r\\u00e9seau et identifier les \\u00e9carts entre les standards et la r\\u00e9alit\\u00e9 terrain.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2002d7 elementor-widget elementor-widget-heading\" data-id=\"a2002d7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"deroulement\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9roulement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aae7e5 elementor-widget elementor-widget-n-accordion\" data-id=\"6aae7e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1110\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels canaux peuvent \u00eatre audit\u00e9s ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1110\" class=\"elementor-element elementor-element-86051a6 e-con-full e-flex e-con e-child\" data-id=\"86051a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-d80214a-1d63636 e-paragraph-base\" data-interaction-id=\"d80214a\">Les audits peuvent concerner les visites physiques, les appels, les emails, les formulaires web, les r\u00e9seaux sociaux, les livraisons ou tout autre point de contact client.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1111\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1111\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment sont s\u00e9lectionn\u00e9s les clients myst\u00e8res ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1111\" class=\"elementor-element elementor-element-491713f e-con-full e-flex e-con e-child\" data-id=\"491713f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-da888a5-bf55fde e-paragraph-base\" data-interaction-id=\"da888a5\">Les clients myst\u00e8res sont s\u00e9lectionn\u00e9s selon le profil recherch\u00e9 : \u00e2ge, comportement, contexte d'achat, besoin simul\u00e9 ou typologie correspondant \u00e0 votre client\u00e8le cible.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1112\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1112\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peut-on choisir les jours ou les cr\u00e9neaux d'intervention ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1112\" class=\"elementor-element elementor-element-e2e238a e-con-full e-flex e-con e-child\" data-id=\"e2e238a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-e3f5fbc-552456c e-paragraph-base\" data-interaction-id=\"e3f5fbc\">Il est possible de d\u00e9finir des p\u00e9riodes d'audit : semaine, week-end, horaires d'ouverture, fin de journ\u00e9e ou p\u00e9riodes sp\u00e9cifiques. Les passages \u00e0 une heure exacte ne sont pas toujours recommand\u00e9s afin de pr\u00e9server le r\u00e9alisme de la mission.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quels canaux peuvent \\u00eatre audit\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les audits peuvent concerner les visites physiques, les appels, les emails, les formulaires web, les r\\u00e9seaux sociaux, les livraisons ou tout autre point de contact client.\"}},{\"@type\":\"Question\",\"name\":\"Comment sont s\\u00e9lectionn\\u00e9s les clients myst\\u00e8res ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les clients myst\\u00e8res sont s\\u00e9lectionn\\u00e9s selon le profil recherch\\u00e9 : \\u00e2ge, comportement, contexte d'achat, besoin simul\\u00e9 ou typologie correspondant \\u00e0 votre client\\u00e8le cible.\"}},{\"@type\":\"Question\",\"name\":\"Peut-on choisir les jours ou les cr\\u00e9neaux d'intervention ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Il est possible de d\\u00e9finir des p\\u00e9riodes d'audit : semaine, week-end, horaires d'ouverture, fin de journ\\u00e9e ou p\\u00e9riodes sp\\u00e9cifiques. Les passages \\u00e0 une heure exacte ne sont pas toujours recommand\\u00e9s afin de pr\\u00e9server le r\\u00e9alisme de la mission.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebfa88f elementor-widget elementor-widget-heading\" data-id=\"ebfa88f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"resultats\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfd297 elementor-widget elementor-widget-n-accordion\" data-id=\"ccfd297\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2140\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment les r\u00e9sultats sont-ils restitu\u00e9s ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2140\" class=\"elementor-element elementor-element-f1846cf e-con-full e-flex e-con e-child\" data-id=\"f1846cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-d302405-b7e4090 e-paragraph-base\" data-interaction-id=\"d302405\">Les r\u00e9sultats sont pr\u00e9sent\u00e9s sous forme de rapport : synth\u00e8se, scores, observations, points forts, axes d'am\u00e9lioration et recommandations. Un d\u00e9briefing peut \u00e9galement \u00eatre organis\u00e9 avec vos \u00e9quipes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> L'enqu\u00eate myst\u00e8re sert-elle \u00e0 sanctionner les collaborateurs ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2141\" class=\"elementor-element elementor-element-6905793 e-con-full e-flex e-con e-child\" data-id=\"6905793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-6b7b6c3-25e3358 e-paragraph-base\" data-interaction-id=\"6b7b6c3\">Non. L'objectif est l'am\u00e9lioration collective. Les audits permettent de comprendre les \u00e9carts de parcours, de renforcer les bonnes pratiques et de construire un plan d'action utile aux \u00e9quipes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peut-on obtenir un plan d'action apr\u00e8s l'audit ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2142\" class=\"elementor-element elementor-element-ec5361f e-con-full e-flex e-con e-child\" data-id=\"ec5361f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-92f7ffa-ebc83ff e-paragraph-base\" data-interaction-id=\"92f7ffa\">Oui. Les r\u00e9sultats peuvent \u00eatre accompagn\u00e9s de recommandations op\u00e9rationnelles, de priorit\u00e9s d'action et de pistes de formation ou de coaching.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment les r\\u00e9sultats sont-ils restitu\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les r\\u00e9sultats sont pr\\u00e9sent\\u00e9s sous forme de rapport : synth\\u00e8se, scores, observations, points forts, axes d'am\\u00e9lioration et recommandations. Un d\\u00e9briefing peut \\u00e9galement \\u00eatre organis\\u00e9 avec vos \\u00e9quipes.\"}},{\"@type\":\"Question\",\"name\":\"L'enqu\\u00eate myst\\u00e8re sert-elle \\u00e0 sanctionner les collaborateurs ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. L'objectif est l'am\\u00e9lioration collective. Les audits permettent de comprendre les \\u00e9carts de parcours, de renforcer les bonnes pratiques et de construire un plan d'action utile aux \\u00e9quipes.\"}},{\"@type\":\"Question\",\"name\":\"Peut-on obtenir un plan d'action apr\\u00e8s l'audit ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Les r\\u00e9sultats peuvent \\u00eatre accompagn\\u00e9s de recommandations op\\u00e9rationnelles, de priorit\\u00e9s d'action et de pistes de formation ou de coaching.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc7b7e4 elementor-widget elementor-widget-heading\" data-id=\"bc7b7e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"confidentialite\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Confidentialit\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679979a elementor-widget elementor-widget-n-accordion\" data-id=\"679979a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1080\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1080\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les missions sont-elles confidentielles ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1080\" class=\"elementor-element elementor-element-a9c742c e-con-full e-flex e-con e-child\" data-id=\"a9c742c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-f4e82e7-142c6a3 e-paragraph-base\" data-interaction-id=\"f4e82e7\">Oui. Les missions sont men\u00e9es avec discr\u00e9tion et les donn\u00e9es collect\u00e9es sont trait\u00e9es dans un cadre confidentiel.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1081\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1081\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les enqu\u00eateurs r\u00e9v\u00e8lent-ils leur identit\u00e9 ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1081\" class=\"elementor-element elementor-element-513adc0 e-con-full e-flex e-con e-child\" data-id=\"513adc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-adf7bda-baeb079 e-paragraph-base\" data-interaction-id=\"adf7bda\">Non. Le principe d'une enqu\u00eate myst\u00e8re repose sur une exp\u00e9rience client r\u00e9aliste et anonyme.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Les missions sont-elles confidentielles ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Les missions sont men\\u00e9es avec discr\\u00e9tion et les donn\\u00e9es collect\\u00e9es sont trait\\u00e9es dans un cadre confidentiel.\"}},{\"@type\":\"Question\",\"name\":\"Les enqu\\u00eateurs r\\u00e9v\\u00e8lent-ils leur identit\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. Le principe d'une enqu\\u00eate myst\\u00e8re repose sur une exp\\u00e9rience client r\\u00e9aliste et anonyme.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b73fd78 e-flex e-con-boxed e-con e-parent\" data-id=\"b73fd78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-14f412a e-con-full e-flex e-con e-child\" data-id=\"14f412a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf40b3 elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"7bf40b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/devis-client-mystere\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Parler \u00e0 un consultant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-161b00a e-con-full e-flex e-con e-child\" data-id=\"161b00a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<h2 data-interaction-id=\"ca54ea9\" class=\"e-ca54ea9-b459644 e-heading-base\"><strong>Vous avez une question sp\u00e9cifique sur votre projet ?<\/strong><\/h2>\n\t\t\t\t\t<p class=\"e-916ba9b-db47f89 e-paragraph-base\" data-interaction-id=\"916ba9b\">Notre \u00e9quipe r\u00e9pond en moins de 48h ouvr\u00e9es.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Questions fr\u00e9quentes sur les enqu\u00eates myst\u00e8res Tout ce qu&rsquo;il faut savoir pour pr\u00e9parer votre projet d&rsquo;audit en confiance. Mise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":465,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ai_generated_summary":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":25,"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":575,"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/575"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/media\/465"}],"wp:attachment":[{"href":"https:\/\/monclientmystere.com\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}