{"id":11,"date":"2026-05-16T23:03:44","date_gmt":"2026-05-16T23:03:44","guid":{"rendered":"https:\/\/monclientmystere.com\/?page_id=11"},"modified":"2026-06-28T22:23:38","modified_gmt":"2026-06-28T22:23:38","slug":"methodologie","status":"publish","type":"page","link":"https:\/\/monclientmystere.com\/en\/methodologie\/","title":{"rendered":"M\u00e9thodologie enqu\u00eate myst\u00e8re | Audit client structur\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1889ca e-flex e-con-boxed e-con e-parent\" data-id=\"f1889ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f287ebb e-con-full e-flex e-con e-child\" data-id=\"f287ebb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72ec06e elementor-widget elementor-widget-html\" data-id=\"72ec06e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mcm-mini-badge\">\n  <span class=\"mcm-mini-dot\"><\/span>\n  <span class=\"mcm-mini-text\">Methodology<\/span>\n<\/div>\n\n<style>\n  .mcm-mini-badge {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n    padding: 7px 14px;\n    border: 1px solid rgba(255, 255, 255, 0.18);\n    border-radius: 999px;\n    background: rgba(10, 13, 18, 0.72);\n    backdrop-filter: blur(10px);\n    -webkit-backdrop-filter: blur(10px);\n    box-shadow:\n      inset 0 1px 0 rgba(255, 255, 255, 0.06),\n      0 8px 24px rgba(0, 0, 0, 0.22);\n  }\n\n  .mcm-mini-dot {\n    position: relative;\n    width: 8px;\n    height: 8px;\n    flex: 0 0 8px;\n    border-radius: 50%;\n    background: #ffd400;\n    box-shadow: 0 0 8px rgba(255, 212, 0, 0.75);\n    animation: mcmConnectionPulse 1.8s ease-in-out infinite;\n  }\n\n  .mcm-mini-dot::after {\n    content: \"\";\n    position: absolute;\n    inset: -5px;\n    border-radius: 50%;\n    background: rgba(255, 212, 0, 0.22);\n    animation: mcmConnectionHalo 1.8s ease-in-out infinite;\n  }\n\n  .mcm-mini-text {\n    color: #ffffff;\n    font-family: Inter, Arial, sans-serif;\n    font-size: 12px;\n    font-weight: 700;\n    line-height: 1;\n    letter-spacing: 0.14em;\n    text-transform: uppercase;\n    white-space: nowrap;\n  }\n\n  @keyframes mcmConnectionPulse {\n    0%, 100% {\n      opacity: 0.72;\n      transform: scale(0.9);\n      box-shadow: 0 0 6px rgba(255, 212, 0, 0.55);\n    }\n\n    50% {\n      opacity: 1;\n      transform: scale(1);\n      box-shadow: 0 0 12px rgba(255, 212, 0, 0.95);\n    }\n  }\n\n  @keyframes mcmConnectionHalo {\n    0%, 100% {\n      opacity: 0.12;\n      transform: scale(0.75);\n    }\n\n    50% {\n      opacity: 0.38;\n      transform: scale(1.15);\n    }\n  }\n\n  @media (max-width: 1024px) {\n    .mcm-mini-text {\n      font-size: 11px;\n    }\n\n    .mcm-mini-badge {\n      padding: 6px 13px;\n      gap: 8px;\n    }\n  }\n\n  @media (max-width: 767px) {\n    .mcm-mini-text {\n      font-size: 10px;\n      letter-spacing: 0.12em;\n    }\n\n    .mcm-mini-badge {\n      padding: 6px 12px;\n      gap: 7px;\n    }\n\n    .mcm-mini-dot {\n      width: 7px;\n      height: 7px;\n      flex-basis: 7px;\n    }\n  }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<h1 data-interaction-id=\"79a02e1\" class=\"e-79a02e1-698149f e-heading-base\"><strong id=\"e-mpprhucz-ew61w5e\">A structured mystery shopping methodology for actionable results<\/strong><\/h1>\n\t\t\t\t\t<p class=\"e-cf8e8a9-656f66c e-paragraph-base\" data-interaction-id=\"cf8e8a9\">Each mission begins with understanding your objectives: measuring the welcome experience, verifying standards compliance, comparing multiple sites, analysing a digital journey or identifying the causes of declining customer satisfaction.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4c8ce8 e-flex e-con-boxed e-con e-parent\" data-id=\"e4c8ce8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6d7da9 elementor-widget elementor-widget-text-editor\" data-id=\"b6d7da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffd400;\"><span style=\"color: #ff0000;\"><strong>\u2014<\/strong><\/span>\u00a0<\/span> PROCESS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<h2 data-interaction-id=\"f64f7c9\" class=\"e-f64f7c9-7c43678 e-heading-base\"><strong>6 structured steps, from scoping to action plan.<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe9199e e-flex e-con-boxed e-con e-parent\" data-id=\"fe9199e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-55f3384 e-con e-atomic-element e-div-block-base e-55f3384-263cca4\" data-id=\"55f3384\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"55f3384\">\n    <div class=\"elementor-element elementor-element-37864db e-con e-atomic-element e-div-block-base e-37864db-1014d6f\" data-id=\"37864db\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"37864db\">\n    <div class=\"elementor-element elementor-element-3c52435 e-con e-atomic-element e-div-block-base e-3c52435-1940571\" data-id=\"3c52435\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3c52435\">\n    <div class=\"elementor-element elementor-element-3e8c815 e-con e-atomic-element e-div-block-base e-3e8c815-71086f1\" data-id=\"3e8c815\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3e8c815\">\n    \t\t<div class=\"elementor-element elementor-element-08d20d9 elementor-widget elementor-widget-text-editor\" data-id=\"08d20d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-378b007 e-con e-atomic-element e-div-block-base e-378b007-3e7e142\" data-id=\"378b007\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"378b007\">\n    \t\t\t<h2 data-interaction-id=\"5463591\" class=\"e-5463591-060be00 e-heading-base\"><strong id=\"e-mppn8ldd-c4fk0h9\">NEEDS SCOPING<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-1ac8ee4 e-con e-atomic-element e-div-block-base e-1ac8ee4-e69259f\" data-id=\"1ac8ee4\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1ac8ee4\">\n    <div class=\"elementor-element elementor-element-b1678e0 e-con e-atomic-element e-div-block-base e-b1678e0-579c172\" data-id=\"b1678e0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b1678e0\">\n    <div class=\"elementor-element elementor-element-26fde08 e-con e-atomic-element e-div-block-base e-26fde08-cbbd7f6\" data-id=\"26fde08\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"26fde08\">\n    \t\t<div class=\"elementor-element elementor-element-f9ff9a1 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f9ff9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Audit objectives<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Standards to be verified<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Expected level of reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-74484a9 e-con e-atomic-element e-div-block-base e-74484a9-dee4050\" data-id=\"74484a9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"74484a9\">\n    \t\t<div class=\"elementor-element elementor-element-df286c1 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"df286c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Sites, channels or teams involved<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Timeline constraints<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-b7f4c84 e-con e-atomic-element e-div-block-base e-b7f4c84-1b68eb0\" data-id=\"b7f4c84\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b7f4c84\">\n    <div class=\"elementor-element elementor-element-4ec37c5 e-con e-atomic-element e-div-block-base e-4ec37c5-d01fd54\" data-id=\"4ec37c5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4ec37c5\">\n    <div class=\"elementor-element elementor-element-0a2f64d e-con e-atomic-element e-div-block-base e-0a2f64d-4f626ac\" data-id=\"0a2f64d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0a2f64d\">\n    <div class=\"elementor-element elementor-element-f432ff8 e-con e-atomic-element e-div-block-base e-f432ff8-779c734\" data-id=\"f432ff8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f432ff8\">\n    \t\t<div class=\"elementor-element elementor-element-1e32e7e elementor-widget elementor-widget-text-editor\" data-id=\"1e32e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>2<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-e4d4169 e-con e-atomic-element e-div-block-base e-e4d4169-92fe0ec\" data-id=\"e4d4169\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e4d4169\">\n    \t\t\t<h2 data-interaction-id=\"3d58530\" class=\"e-3d58530-95179be e-heading-base\"><strong id=\"e-mppn8oem-wvsfh1y\">CREATION OF THE ASSESSMENT GRID<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-0139ebb e-con e-atomic-element e-div-block-base e-0139ebb-22988ae\" data-id=\"0139ebb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0139ebb\">\n    <div class=\"elementor-element elementor-element-0f86f63 e-con e-atomic-element e-div-block-base e-0f86f63-e3daa6e\" data-id=\"0f86f63\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0f86f63\">\n    <div class=\"elementor-element elementor-element-3b1be18 e-con e-atomic-element e-div-block-base e-3b1be18-eee7201\" data-id=\"3b1be18\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3b1be18\">\n    \t\t<div class=\"elementor-element elementor-element-e73aa57 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e73aa57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Closed questions for scoring<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Criteria weighted according to business priorities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-06b8b9e e-con e-atomic-element e-div-block-base e-06b8b9e-6bc36f5\" data-id=\"06b8b9e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"06b8b9e\">\n    \t\t<div class=\"elementor-element elementor-element-e8b9b08 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e8b9b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Open questions for qualitative analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Validation with the client<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-7f93e5c e-con e-atomic-element e-div-block-base e-7f93e5c-030cc7e\" data-id=\"7f93e5c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7f93e5c\">\n    <div class=\"elementor-element elementor-element-b55055b e-con e-atomic-element e-div-block-base e-b55055b-20a385c\" data-id=\"b55055b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b55055b\">\n    <div class=\"elementor-element elementor-element-0fa955b e-con e-atomic-element e-div-block-base e-0fa955b-42e0a33\" data-id=\"0fa955b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0fa955b\">\n    <div class=\"elementor-element elementor-element-b6603b8 e-con e-atomic-element e-div-block-base e-b6603b8-bba1bea\" data-id=\"b6603b8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b6603b8\">\n    \t\t<div class=\"elementor-element elementor-element-89199ba elementor-widget elementor-widget-text-editor\" data-id=\"89199ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>3<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-156cc17 e-con e-atomic-element e-div-block-base e-156cc17-e5bfd92\" data-id=\"156cc17\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"156cc17\">\n    \t\t\t<h2 data-interaction-id=\"aaf7fc3\" class=\"e-aaf7fc3-1639c7f e-heading-base\"><strong id=\"e-mppn8sqb-5gz0ko0\">AUDIT SCENARIO<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-e877c12 e-con e-atomic-element e-div-block-base e-e877c12-9846ad6\" data-id=\"e877c12\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e877c12\">\n    <div class=\"elementor-element elementor-element-50c63af e-con e-atomic-element e-div-block-base e-50c63af-c02f8d6\" data-id=\"50c63af\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"50c63af\">\n    <div class=\"elementor-element elementor-element-b87b7bd e-con e-atomic-element e-div-block-base e-b87b7bd-a029898\" data-id=\"b87b7bd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b87b7bd\">\n    \t\t<div class=\"elementor-element elementor-element-c7f2d8b elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c7f2d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mystery shopper profile<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Questions to ask<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Journey to follow<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7060881 e-con e-atomic-element e-div-block-base e-7060881-3008e81\" data-id=\"7060881\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7060881\">\n    \t\t<div class=\"elementor-element elementor-element-6b2bdad elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6b2bdad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Simulated situation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Behaviours to observe<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-6ead95d e-con e-atomic-element e-div-block-base e-6ead95d-537b29d\" data-id=\"6ead95d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6ead95d\">\n    <div class=\"elementor-element elementor-element-c4ec68d e-con e-atomic-element e-div-block-base e-c4ec68d-c517fc9\" data-id=\"c4ec68d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c4ec68d\">\n    <div class=\"elementor-element elementor-element-8b92b06 e-con e-atomic-element e-div-block-base e-8b92b06-a0602c7\" data-id=\"8b92b06\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8b92b06\">\n    <div class=\"elementor-element elementor-element-2ab06ee e-con e-atomic-element e-div-block-base e-2ab06ee-4f34bfe\" data-id=\"2ab06ee\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2ab06ee\">\n    \t\t<div class=\"elementor-element elementor-element-d32db48 elementor-widget elementor-widget-text-editor\" data-id=\"d32db48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>4<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ab35e00 e-con e-atomic-element e-div-block-base e-ab35e00-ecbdd54\" data-id=\"ab35e00\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ab35e00\">\n    \t\t\t<h2 data-interaction-id=\"27032a9\" class=\"e-27032a9-f7c50a2 e-heading-base\"><strong id=\"e-mppn90y1-esf643q\">SELECTION &amp; BRIEFING OF MYSTERY SHOPPERS<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-1befec8 e-con e-atomic-element e-div-block-base e-1befec8-590dd6e\" data-id=\"1befec8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1befec8\">\n    <div class=\"elementor-element elementor-element-cc70614 e-con e-atomic-element e-div-block-base e-cc70614-07796e3\" data-id=\"cc70614\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"cc70614\">\n    <div class=\"elementor-element elementor-element-3a41877 e-con e-atomic-element e-div-block-base e-3a41877-26cb4e9\" data-id=\"3a41877\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3a41877\">\n    \t\t<div class=\"elementor-element elementor-element-75efb21 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"75efb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Profile aligned with the target customers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Clear instructions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6368bc5 e-con e-atomic-element e-div-block-base e-6368bc5-41adb94\" data-id=\"6368bc5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6368bc5\">\n    \t\t<div class=\"elementor-element elementor-element-e5685fa elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e5685fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Confidential briefing<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Objectivity and discretion<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-c03035f e-con e-atomic-element e-div-block-base e-c03035f-b8a80ee\" data-id=\"c03035f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c03035f\">\n    <div class=\"elementor-element elementor-element-93d9f6a e-con e-atomic-element e-div-block-base e-93d9f6a-f6c9ed3\" data-id=\"93d9f6a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"93d9f6a\">\n    <div class=\"elementor-element elementor-element-c698f5d e-con e-atomic-element e-div-block-base e-c698f5d-d2d8bef\" data-id=\"c698f5d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c698f5d\">\n    <div class=\"elementor-element elementor-element-a7c4260 e-con e-atomic-element e-div-block-base e-a7c4260-a28410b\" data-id=\"a7c4260\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a7c4260\">\n    \t\t<div class=\"elementor-element elementor-element-eff063c elementor-widget elementor-widget-text-editor\" data-id=\"eff063c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>5<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-27711dc e-con e-atomic-element e-div-block-base e-27711dc-565eb54\" data-id=\"27711dc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"27711dc\">\n    \t\t\t<h2 data-interaction-id=\"3f3bbe1\" class=\"e-3f3bbe1-2c79b2f e-heading-base\"><strong id=\"e-mppn9hmu-4ltkk1s\">AUDIT EXECUTION<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-1f43afc e-con e-atomic-element e-div-block-base e-1f43afc-6669f49\" data-id=\"1f43afc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1f43afc\">\n    <div class=\"elementor-element elementor-element-630e050 e-con e-atomic-element e-div-block-base e-630e050-b019d6b\" data-id=\"630e050\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"630e050\">\n    <div class=\"elementor-element elementor-element-45ae337 e-con e-atomic-element e-div-block-base e-45ae337-0e883dd\" data-id=\"45ae337\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"45ae337\">\n    \t\t<div class=\"elementor-element elementor-element-50e91f5 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"50e91f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Mystery visits<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Emails &amp; forms<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mystery delivery<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a3d36fc e-con e-atomic-element e-div-block-base e-a3d36fc-1e97c69\" data-id=\"a3d36fc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a3d36fc\">\n    \t\t<div class=\"elementor-element elementor-element-1e04d95 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1e04d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mystery calls<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Web journey<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Social media<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-450142b e-con e-atomic-element e-div-block-base e-450142b-8567363\" data-id=\"450142b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"450142b\">\n    <div class=\"elementor-element elementor-element-c82b78c e-con e-atomic-element e-div-block-base e-c82b78c-036a8ee\" data-id=\"c82b78c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c82b78c\">\n    <div class=\"elementor-element elementor-element-1477d6d e-con e-atomic-element e-div-block-base e-1477d6d-777ed31\" data-id=\"1477d6d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1477d6d\">\n    <div class=\"elementor-element elementor-element-25d9bc3 e-con e-atomic-element e-div-block-base e-25d9bc3-217b24c\" data-id=\"25d9bc3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"25d9bc3\">\n    \t\t<div class=\"elementor-element elementor-element-3b1a045 elementor-widget elementor-widget-text-editor\" data-id=\"3b1a045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>6<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0d5b361 e-con e-atomic-element e-div-block-base e-0d5b361-16ea733\" data-id=\"0d5b361\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0d5b361\">\n    \t\t\t<h2 data-interaction-id=\"3b8fbad\" class=\"e-3b8fbad-e1f8831 e-heading-base\"><strong id=\"e-mppn9nxh-wqpnmox\">ANALYSIS &amp; REPORTING<\/strong><\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-110a806 e-con e-atomic-element e-div-block-base e-110a806-17b0d93\" data-id=\"110a806\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"110a806\">\n    <div class=\"elementor-element elementor-element-26ecc15 e-con e-atomic-element e-div-block-base e-26ecc15-5b4c7c2\" data-id=\"26ecc15\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"26ecc15\">\n    <div class=\"elementor-element elementor-element-3f75d10 e-con e-atomic-element e-div-block-base e-3f75d10-b3ce282\" data-id=\"3f75d10\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3f75d10\">\n    \t\t<div class=\"elementor-element elementor-element-6459d26 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6459d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Data consolidation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identification of gaps<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recommendations &amp; debriefing<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-122d289 e-con e-atomic-element e-div-block-base e-122d289-f0b0879\" data-id=\"122d289\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"122d289\">\n    \t\t<div class=\"elementor-element elementor-element-e3c6238 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e3c6238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Scores by criterion<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Qualitative analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6cd50e e-flex e-con-boxed e-con e-parent\" data-id=\"a6cd50e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e57e575 e-con-full e-flex e-con e-child\" data-id=\"e57e575\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac4070 elementor-widget elementor-widget-text-editor\" data-id=\"9ac4070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffd400;\"><span style=\"color: #ff0000;\"><strong>\u2014<\/strong><\/span>\u00a0<\/span> DELIVERABLE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<h2 data-interaction-id=\"c50fe86\" class=\"e-c50fe86-6bab55a e-heading-base\"><strong id=\"e-mppna2el-g5kw2q5\">What the report includes<\/strong><\/h2>\n\t\t\t\t\t<p class=\"e-06d65e3-07423f6 e-paragraph-base\" data-interaction-id=\"06d65e3\">A structured, clear and actionable document for your operational teams \u2014 designed to help monitor, decide and correct.<\/p>\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-b183bf1-ae6d0b3\" data-interaction-id=\"b183bf1\" id=\"106\" src=\"https:\/\/monclientmystere.com\/wp-content\/uploads\/2026\/05\/methodology-report-1ym0Wg4-.jpg\" width=\"1280\" height=\"896\" srcset=\"https:\/\/monclientmystere.com\/wp-content\/uploads\/2026\/05\/methodology-report-1ym0Wg4-.jpg 1280w, https:\/\/monclientmystere.com\/wp-content\/uploads\/2026\/05\/methodology-report-1ym0Wg4--300x210.jpg 300w, https:\/\/monclientmystere.com\/wp-content\/uploads\/2026\/05\/methodology-report-1ym0Wg4--1024x717.jpg 1024w, https:\/\/monclientmystere.com\/wp-content\/uploads\/2026\/05\/methodology-report-1ym0Wg4--768x538.jpg 768w\" alt=\"m\u00e9thodologie d&#039;enqu\u00eate myst\u00e8re\"\/>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88279c1 e-con-full e-flex e-con e-child\" data-id=\"88279c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea96113 elementor-widget-tablet__width-initial elementor-widget elementor-widget-html\" data-id=\"ea96113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"mcm-report-card\">\n  <div class=\"mcm-report-header\">\n    <div class=\"mcm-report-title\">\n      <span class=\"mcm-report-icon\" aria-hidden=\"true\">\n        <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\">\n          <path d=\"M6 3h9l5 5v13H6V3Z\" stroke=\"currentColor\" stroke-width=\"1.8\" \/>\n          <path d=\"M15 3v5h5\" stroke=\"currentColor\" stroke-width=\"1.8\" \/>\n          <path d=\"M9 17v-4\" stroke=\"currentColor\" stroke-width=\"1.8\" \/>\n          <path d=\"M12 17v-7\" stroke=\"currentColor\" stroke-width=\"1.8\" \/>\n          <path d=\"M15 17v-2\" stroke=\"currentColor\" stroke-width=\"1.8\" \/>\n        <\/svg>\n      <\/span>\n      <span>REPORT \u00b7 EXTRACT<\/span>\n    <\/div>\n\n    <span class=\"mcm-report-badge\">Confidential<\/span>\n  <\/div>\n\n  <div class=\"mcm-report-divider\"><\/div>\n\n  <div class=\"mcm-score-list\">\n    <div class=\"mcm-score-item\">\n      <div class=\"mcm-score-top\">\n        <span>Welcome &amp; posture<\/span>\n        <strong>92\/100<\/strong>\n      <\/div>\n      <div class=\"mcm-progress\" role=\"progressbar\" aria-valuenow=\"92\" aria-valuemin=\"0\" aria-valuemax=\"100\">\n        <span style=\"width: 92%;\"><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"mcm-score-item\">\n      <div class=\"mcm-score-top\">\n        <span>Advice &amp; sales<\/span>\n        <strong>78\/100<\/strong>\n      <\/div>\n      <div class=\"mcm-progress\" role=\"progressbar\" aria-valuenow=\"78\" aria-valuemin=\"0\" aria-valuemax=\"100\">\n        <span style=\"width: 78%;\"><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"mcm-score-item\">\n      <div class=\"mcm-score-top\">\n        <span>Standards compliance<\/span>\n        <strong>84\/100<\/strong>\n      <\/div>\n      <div class=\"mcm-progress\" role=\"progressbar\" aria-valuenow=\"84\" aria-valuemin=\"0\" aria-valuemax=\"100\">\n        <span style=\"width: 84%;\"><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"mcm-score-item\">\n      <div class=\"mcm-score-top\">\n        <span>Follow-up &amp; recontact<\/span>\n        <strong>61\/100<\/strong>\n      <\/div>\n      <div class=\"mcm-progress\" role=\"progressbar\" aria-valuenow=\"61\" aria-valuemin=\"0\" aria-valuemax=\"100\">\n        <span style=\"width: 61%;\"><\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"mcm-insight-box\">\n    <strong>Key insight<\/strong>\n    <p>\n      23-point gap between North and South locations during the advisory phase \u2014 Q2 training priority.\n    <\/p>\n  <\/div>\n<\/section>\n\n<style>\n  .mcm-report-card {\n    --mcm-bg: #ffffff;\n    --mcm-bg-soft: #f7f9fc;\n    --mcm-border: rgba(15, 23, 42, 0.10);\n    --mcm-text: #101418;\n    --mcm-muted: rgba(16, 20, 24, 0.68);\n    --mcm-yellow: #ffd400;\n    --mcm-yellow-dark: #5f4a00;\n    --mcm-track: rgba(15, 23, 42, 0.12);\n\n    width: 100%;\n    max-width: 470px;\n    padding: 22px 24px;\n    border-radius: 20px;\n    overflow: hidden;\n    border: 1px solid var(--mcm-border);\n    background:\n      radial-gradient(circle at 20% 0%, rgba(255, 212, 0, 0.14), transparent 34%),\n      linear-gradient(145deg, #ffffff 0%, #f6f8fb 100%);\n    color: var(--mcm-text);\n    font-family: Inter, Arial, sans-serif;\n    box-shadow:\n      0 16px 36px rgba(15, 23, 42, 0.10),\n      inset 0 1px 0 rgba(255, 255, 255, 0.9);\n  }\n\n  .mcm-report-header {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 16px;\n  }\n\n  .mcm-report-title {\n    display: flex;\n    align-items: center;\n    gap: 10px;\n    color: rgba(16, 20, 24, 0.72);\n    font-size: 12px;\n    font-weight: 700;\n    letter-spacing: 0.16em;\n    text-transform: uppercase;\n  }\n\n  .mcm-report-icon {\n    display: inline-flex;\n    color: var(--mcm-yellow);\n  }\n\n  .mcm-report-badge {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    padding: 5px 12px;\n    border-radius: 999px;\n    background: rgba(255, 212, 0, 0.28);\n    color: var(--mcm-yellow-dark);\n    font-size: 11px;\n    font-weight: 800;\n    text-transform: uppercase;\n    white-space: nowrap;\n  }\n\n  .mcm-report-divider {\n    height: 1px;\n    margin: 20px 0 24px;\n    background: rgba(15, 23, 42, 0.10);\n  }\n\n  .mcm-score-list {\n    display: grid;\n    gap: 20px;\n  }\n\n  .mcm-score-top {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 16px;\n    margin-bottom: 9px;\n  }\n\n  .mcm-score-top span {\n    color: rgba(16, 20, 24, 0.68);\n    font-size: 14px;\n    font-weight: 600;\n  }\n\n  .mcm-score-top strong {\n    color: #101418;\n    font-size: 14px;\n    font-weight: 800;\n    white-space: nowrap;\n  }\n\n  .mcm-progress {\n    width: 100%;\n    height: 7px;\n    overflow: hidden;\n    border-radius: 999px;\n    background: var(--mcm-track);\n  }\n\n  .mcm-progress span {\n    display: block;\n    height: 100%;\n    border-radius: inherit;\n    background: linear-gradient(90deg, #ffd400 0%, #f1c400 100%);\n    box-shadow: 0 0 8px rgba(255, 212, 0, 0.28);\n  }\n\n  .mcm-insight-box {\n    margin-top: 30px;\n    padding: 20px;\n    border: 1px solid rgba(15, 23, 42, 0.12);\n    border-radius: 14px;\n    background: linear-gradient(145deg, #ffffff 0%, #f1f4f8 100%);\n    box-shadow:\n      inset 0 1px 0 rgba(255, 255, 255, 0.9),\n      0 6px 14px rgba(15, 23, 42, 0.045);\n  }\n\n  .mcm-insight-box strong {\n    display: block;\n    margin-bottom: 6px;\n    color: #101418;\n    font-size: 14px;\n    font-weight: 800;\n  }\n\n  .mcm-insight-box p {\n    margin: 0;\n    color: rgba(16, 20, 24, 0.70);\n    font-size: 14px;\n    line-height: 1.45;\n  }\n\n  \/* Tablette *\/\n  @media (max-width: 1024px) and (min-width: 481px) {\n    .mcm-report-card {\n      padding: 20px;\n      box-shadow:\n        0 12px 26px rgba(15, 23, 42, 0.085),\n        inset 0 1px 0 rgba(255, 255, 255, 0.9);\n    }\n\n    .mcm-report-title {\n      font-size: 11px;\n      letter-spacing: 0.13em;\n    }\n\n    .mcm-report-badge {\n      font-size: 10px;\n      padding: 5px 10px;\n    }\n\n    .mcm-score-top span,\n    .mcm-score-top strong {\n      font-size: 13px;\n    }\n\n    .mcm-insight-box {\n      padding: 18px;\n      box-shadow:\n        inset 0 1px 0 rgba(255, 255, 255, 0.9),\n        0 5px 12px rgba(15, 23, 42, 0.04);\n    }\n\n    .mcm-insight-box strong {\n      font-size: 13px;\n    }\n\n    .mcm-insight-box p {\n      font-size: 12px;\n      line-height: 1.42;\n    }\n  }\n\n  \/* Mobile *\/\n  @media (max-width: 480px) {\n    .mcm-report-card {\n      padding: 20px;\n      border-radius: 20px;\n      box-shadow:\n        0 10px 22px rgba(15, 23, 42, 0.08),\n        inset 0 1px 0 rgba(255, 255, 255, 0.9);\n    }\n\n    .mcm-report-header {\n      align-items: flex-start;\n    }\n\n    .mcm-report-title {\n      font-size: 12px;\n      letter-spacing: 0.12em;\n    }\n\n    .mcm-report-badge {\n      font-size: 11px;\n      padding: 5px 10px;\n    }\n\n    .mcm-score-top span,\n    .mcm-score-top strong,\n    .mcm-insight-box p {\n      font-size: 14px;\n    }\n\n    .mcm-insight-box {\n      box-shadow:\n        inset 0 1px 0 rgba(255, 255, 255, 0.9),\n        0 4px 10px rgba(15, 23, 42, 0.035);\n    }\n\n    .mcm-insight-box strong {\n      font-size: 14px;\n    }\n  }\n<\/style>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90d9e3a e-con e-atomic-element e-div-block-base e-90d9e3a-db22e41\" data-id=\"90d9e3a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"90d9e3a\">\n    <div class=\"elementor-element elementor-element-96e084f e-con e-atomic-element e-div-block-base e-96e084f-66bcd69\" data-id=\"96e084f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"96e084f\">\n    \t\t<div class=\"elementor-element elementor-element-bb6b7e8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bb6b7e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-alt\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 248v28c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-28c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm-12 72H108c-6.6 0-12 5.4-12 12v28c0 6.6 5.4 12 12 12h168c6.6 0 12-5.4 12-12v-28c0-6.6-5.4-12-12-12zm108-188.1V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V48C0 21.5 21.5 0 48 0h204.1C264.8 0 277 5.1 286 14.1L369.9 98c9 8.9 14.1 21.2 14.1 33.9zm-128-80V128h76.1L256 51.9zM336 464V176H232c-13.3 0-24-10.7-24-24V48H48v416h288z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<h2 data-interaction-id=\"2cf9bf7\" class=\"e-2cf9bf7-1fe3fef e-heading-base\">AUDIT REPORT \u00b7 TYPICAL OUTLINE<\/h2>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f12d5ed e-con e-atomic-element e-div-block-base e-f12d5ed-f3967f6\" data-id=\"f12d5ed\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f12d5ed\">\n    <div class=\"elementor-element elementor-element-5131923 e-con e-atomic-element e-div-block-base e-5131923-ebc1ca5\" data-id=\"5131923\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5131923\">\n    <div class=\"elementor-element elementor-element-a3c54a6 e-con e-atomic-element e-div-block-base e-a3c54a6-81ad151\" data-id=\"a3c54a6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a3c54a6\">\n    <div class=\"elementor-element elementor-element-49a61f3 e-con e-atomic-element e-div-block-base e-49a61f3-0da11c4\" data-id=\"49a61f3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"49a61f3\">\n    \t\t<div class=\"elementor-element elementor-element-2933851 elementor-widget elementor-widget-text-editor\" data-id=\"2933851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"14e3dd0\" class=\"e-14e3dd0-9928c7e e-heading-base\">Executive summary<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-22ae621 e-con e-atomic-element e-div-block-base e-22ae621-1833052\" data-id=\"22ae621\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"22ae621\">\n    <div class=\"elementor-element elementor-element-34bc560 e-con e-atomic-element e-div-block-base e-34bc560-4b24d29\" data-id=\"34bc560\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"34bc560\">\n    <div class=\"elementor-element elementor-element-8fcf0f5 e-con e-atomic-element e-div-block-base e-8fcf0f5-5466aa0\" data-id=\"8fcf0f5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8fcf0f5\">\n    <div class=\"elementor-element elementor-element-e535b92 e-con e-atomic-element e-div-block-base e-e535b92-4b7f088\" data-id=\"e535b92\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e535b92\">\n    \t\t<div class=\"elementor-element elementor-element-4507d5d elementor-widget elementor-widget-text-editor\" data-id=\"4507d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>2<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"53596de\" class=\"e-53596de-f606fe0 e-heading-base\">Overall score<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-d8ede40 e-con e-atomic-element e-div-block-base e-d8ede40-f962831\" data-id=\"d8ede40\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d8ede40\">\n    <div class=\"elementor-element elementor-element-a9f12d1 e-con e-atomic-element e-div-block-base e-a9f12d1-b96a805\" data-id=\"a9f12d1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a9f12d1\">\n    <div class=\"elementor-element elementor-element-5cef48e e-con e-atomic-element e-div-block-base e-5cef48e-af2b2a5\" data-id=\"5cef48e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5cef48e\">\n    <div class=\"elementor-element elementor-element-ec40ac0 e-con e-atomic-element e-div-block-base e-ec40ac0-a560fa8\" data-id=\"ec40ac0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ec40ac0\">\n    \t\t<div class=\"elementor-element elementor-element-76e577a elementor-widget elementor-widget-text-editor\" data-id=\"76e577a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>3<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"1700331\" class=\"e-1700331-c4a39bb e-heading-base\">Score by channel or point of sale<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-9020dc5 e-con e-atomic-element e-div-block-base e-9020dc5-5e943ba\" data-id=\"9020dc5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"9020dc5\">\n    <div class=\"elementor-element elementor-element-0df73f1 e-con e-atomic-element e-div-block-base e-0df73f1-04614cf\" data-id=\"0df73f1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0df73f1\">\n    <div class=\"elementor-element elementor-element-2eb3c2d e-con e-atomic-element e-div-block-base e-2eb3c2d-d95a5da\" data-id=\"2eb3c2d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2eb3c2d\">\n    <div class=\"elementor-element elementor-element-07d4b5e e-con e-atomic-element e-div-block-base e-07d4b5e-47f961d\" data-id=\"07d4b5e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"07d4b5e\">\n    \t\t<div class=\"elementor-element elementor-element-e6ff282 elementor-widget elementor-widget-text-editor\" data-id=\"e6ff282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>4<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"730fa71\" class=\"e-730fa71-a86dde3 e-heading-base\">Strengths<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-b69d5b1 e-con e-atomic-element e-div-block-base e-b69d5b1-74a0207\" data-id=\"b69d5b1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b69d5b1\">\n    <div class=\"elementor-element elementor-element-1c1dcd6 e-con e-atomic-element e-div-block-base e-1c1dcd6-d202fd1\" data-id=\"1c1dcd6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1c1dcd6\">\n    <div class=\"elementor-element elementor-element-a1e935b e-con e-atomic-element e-div-block-base e-a1e935b-9c4a6de\" data-id=\"a1e935b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a1e935b\">\n    <div class=\"elementor-element elementor-element-3a6a009 e-con e-atomic-element e-div-block-base e-3a6a009-3fa5546\" data-id=\"3a6a009\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3a6a009\">\n    \t\t<div class=\"elementor-element elementor-element-159cef2 elementor-widget elementor-widget-text-editor\" data-id=\"159cef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>5<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"e4c0742\" class=\"e-e4c0742-ae7f1f6 e-heading-base\">Weaknesses<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-0b52779 e-con e-atomic-element e-div-block-base e-0b52779-d874c5d\" data-id=\"0b52779\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0b52779\">\n    <div class=\"elementor-element elementor-element-2ac7da0 e-con e-atomic-element e-div-block-base e-2ac7da0-c51ff5f\" data-id=\"2ac7da0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2ac7da0\">\n    <div class=\"elementor-element elementor-element-73f375a e-con e-atomic-element e-div-block-base e-73f375a-f820758\" data-id=\"73f375a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"73f375a\">\n    <div class=\"elementor-element elementor-element-3a9005e e-con e-atomic-element e-div-block-base e-3a9005e-368cb06\" data-id=\"3a9005e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3a9005e\">\n    \t\t<div class=\"elementor-element elementor-element-ecc0904 elementor-widget elementor-widget-text-editor\" data-id=\"ecc0904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>6<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"abf121b\" class=\"e-abf121b-097b119 e-heading-base\">Useful verbatims<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-f06d855 e-con e-atomic-element e-div-block-base e-f06d855-3cce16c\" data-id=\"f06d855\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f06d855\">\n    <div class=\"elementor-element elementor-element-2357383 e-con e-atomic-element e-div-block-base e-2357383-d1650c5\" data-id=\"2357383\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2357383\">\n    <div class=\"elementor-element elementor-element-fe69f5e e-con e-atomic-element e-div-block-base e-fe69f5e-f8589ef\" data-id=\"fe69f5e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"fe69f5e\">\n    <div class=\"elementor-element elementor-element-2afae76 e-con e-atomic-element e-div-block-base e-2afae76-edac337\" data-id=\"2afae76\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2afae76\">\n    \t\t<div class=\"elementor-element elementor-element-c3b18f0 elementor-widget elementor-widget-text-editor\" data-id=\"c3b18f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>7<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"268abad\" class=\"e-268abad-72b339e e-heading-base\">Photos or screenshots if authorised<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-4880ebc e-con e-atomic-element e-div-block-base e-4880ebc-c7e6df7\" data-id=\"4880ebc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4880ebc\">\n    <div class=\"elementor-element elementor-element-a15a7f0 e-con e-atomic-element e-div-block-base e-a15a7f0-63d28d8\" data-id=\"a15a7f0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a15a7f0\">\n    <div class=\"elementor-element elementor-element-90d6109 e-con e-atomic-element e-div-block-base e-90d6109-5b71c8c\" data-id=\"90d6109\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"90d6109\">\n    <div class=\"elementor-element elementor-element-0bc4800 e-con e-atomic-element e-div-block-base e-0bc4800-eb5b644\" data-id=\"0bc4800\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0bc4800\">\n    \t\t<div class=\"elementor-element elementor-element-27ab689 elementor-widget elementor-widget-text-editor\" data-id=\"27ab689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>8<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"1ed69bf\" class=\"e-1ed69bf-ee1ef28 e-heading-base\">Priority recommendations<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-5370e6c e-con e-atomic-element e-div-block-base e-5370e6c-ddbcf25\" data-id=\"5370e6c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5370e6c\">\n    <div class=\"elementor-element elementor-element-eaafd39 e-con e-atomic-element e-div-block-base e-eaafd39-1b334a9\" data-id=\"eaafd39\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"eaafd39\">\n    <div class=\"elementor-element elementor-element-3e5d8f2 e-con e-atomic-element e-div-block-base e-3e5d8f2-ea82e44\" data-id=\"3e5d8f2\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3e5d8f2\">\n    <div class=\"elementor-element elementor-element-7137fbb e-con e-atomic-element e-div-block-base e-7137fbb-a2cc95c\" data-id=\"7137fbb\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7137fbb\">\n    \t\t<div class=\"elementor-element elementor-element-7044077 elementor-widget elementor-widget-text-editor\" data-id=\"7044077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>9<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"48ea757\" class=\"e-48ea757-94880fa e-heading-base\">Action plan<\/h2>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0f73ff e-flex e-con-boxed e-con e-parent\" data-id=\"b0f73ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a25dc6 e-con e-atomic-element e-div-block-base e-2a25dc6-6a8fcb4\" data-id=\"2a25dc6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2a25dc6\">\n    <div class=\"elementor-element elementor-element-5b8589e e-con-full e-flex e-con e-child\" data-id=\"5b8589e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3156b8c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3156b8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shield-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M466.5 83.7l-192-80a48.15 48.15 0 0 0-36.9 0l-192 80C27.7 91.1 16 108.6 16 128c0 198.5 114.5 335.7 221.5 380.3 11.8 4.9 25.1 4.9 36.9 0C360.1 472.6 496 349.3 496 128c0-19.4-11.7-36.9-29.5-44.3zM256.1 446.3l-.1-381 175.9 73.3c-3.3 151.4-82.1 261.1-175.8 307.7z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbbb2a9 e-con-full e-flex e-con e-child\" data-id=\"cbbb2a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<h2 data-interaction-id=\"caa7e8e\" class=\"e-caa7e8e-c099056 e-heading-base\"><strong>Confidentiality, objectivity and collective improvement.<\/strong><\/h2>\n\t\t\t\t\t<p class=\"e-fb1a2d3-da11fe1 e-paragraph-base\" data-interaction-id=\"fb1a2d3\">The purpose of a mystery shopping audit is not to sanction an individual, but to identify gaps in the customer journey and provide teams with concrete levers for improvement.<\/p>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57af0bb e-flex e-con-boxed e-con e-parent\" data-id=\"57af0bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c510fd e-con-full e-flex e-con e-child\" data-id=\"5c510fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb2b6f elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"bbb2b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/devis-client-mystere\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request an audit<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2657c89 e-con-full e-flex e-con e-child\" data-id=\"2657c89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<h2 data-interaction-id=\"5a0da8a\" class=\"e-5a0da8a-bb0dae5 e-heading-base\"><strong id=\"e-mppnql0g-yxuy8g3\">Let\u2019s build your audit grid together<\/strong><\/h2>\n\t\t\t\t\t<p class=\"e-9acf46b-eb5a8e0 e-paragraph-base\" data-interaction-id=\"9acf46b\">We adapt the methodology to your standards, your channels and your level of requirement.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00e9thodologie Une m\u00e9thodologie d&rsquo;enqu\u00eate myst\u00e8re structur\u00e9e pour des r\u00e9sultats exploitables Chaque mission commence par la compr\u00e9hension de vos objectifs : [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":462,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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